We take the protection of your personal data very seriously. We
always treat your personal data confidentially and
in accordance with the data protection regulations of the European
Basic Data Protection Regulation (GDPR) and the supplementary
Federal Data Protection Act (BDSG).
As far as on our sides personal data (for example
name, address or e-mail addresses) are collected, this is done in order to
Provide you with a functional website and our content and services
to provide. The processing of personal data takes place in
accordance with Art. 6 DS-GVO, as a rule, on the basis of a
consent, for the fulfilment of a contract, for the implementation of
pre-contractual measures or to safeguard legitimate interests.
The data collected will not be passed on to third parties
. In order to process certain offers, services and
services, however, we make use of the assistance of external
Service providers with whom contractual arrangements have been made in order
to ensure the protection of your personal data and your data subject rights
Who is the data controller and whom can I contact?
Responsible body is:
Am Krähenberg 20
Phone: +49 291 1222 0814
Mobile: +49 176 6483 0137
For questions regarding the collection, processing or use of your
personal data, for information, corrections, restriction
or deletion of data as well as revocation of consent given or
to object to a specific use of your data, please contact
Data Protection Officer
Am Krähenberg 20
Phone: +49 291 1222 0814
Mobile: +49 176 6483 0137
What sources and data do we use?
We process personal data that we receive from you when you visit our website.
or in the context of your order in our online shop.
webshop from you and which are required for the delivery or execution of the
goods / services ordered are necessary.
In addition, we process - insofar as this is necessary in the context of the activities for the
processing of the order is necessary - personal data that is
we permissibly use service providers for the handling of
services or other third parties (e.g. from
Payment providers such as Paypal or credit card companies
to select a permissible payment method in the online shop).
We process the following relevant personal data in individual areas:
2.1 Use of the websites
When you visit our website, we process usage data and meta data
as well as communication data such as device information or the
anonymised IP addresses of the visitors and users of our
online offer. We make the IP addresses anonymous by removing the
last segment, so that no further reference to your person can
When using the online shop, we process relevant data for the
Processing of orders for illuminated advertising, other articles or
services. These are in particular personal details (name,
address and other contact details), payment data (information on
bank account or credit cards), legitimation data (e.g. ID data for the
processing of payments, powers of attorney) and
Company data (e.g. logos, content for websites, images of the business, etc.) and data,
related to the provision of services (e.g. SEPA direct debit mandate for recurring services).
In addition, we process the usage data, metadata and
Communication data for monitoring and processing orders in the
online shop system in order to ensure traceability of your transactions and
of IT security to be ensured.
3. what do we process your data for (purpose of processing) and on what legal basis?
We process your personal data in accordance with the
General Data Protection Regulation (GDPR) and the Federal Data Protection Act (Bundesdatenschutzgesetz)
(BDSG) as well as other legal provisions, e.g. on the initiation and
Settlement of a contract.
3.1 For the fulfilment of contractual obligations (Art. 6 para. 1 b DS-GVO)
The processing of your personal data (Art. 4 No. 2 DS-GVO)
is carried out for the fulfilment of a contract with you or to check the
Justification of a contract initiation.
Enquiries via our contact form on the website may be used to carry out pre-contractual measures.
Your details from the enquiry form including the information you provide there
the contact details provided will be used for the purpose of processing the enquiry and for
stored by us in the event of follow-up questions. After processing
we will delete the data from your request, unless it is not required for
for reasons of verifiability, ongoing customer support, or
the data must be retained for a longer period of time in accordance with the relevant legal retention periods
3.2 Within the framework of the balancing of interests (Art. 6 para. 1 f DS-GVO)
- The use of certain payment methods in the online shop (direct debit,
credit card) is processed by a service provider. Within the scope of
services, a prior credit check may be carried out by the service
fraud prevention by the service provider. The service
is offered by the following provider:
- First Data GmbH for processing direct debit payments and credit card payments
- Transmission of customer and payment data in the event of payment defaults to by the debt collection agency commissioned by the controller.
- letter advertising to inform about new products or promotions (special prices etc.).
- If You have given your consent in the online shop for e-mail advertising for the e-mailing of information about new products or promotions.
- Information about news in the admission system or in the event of significant changes to our shop or website.
- Information in the interest of the security of your data with us.
- Transmission of the data within the group of companies to ensure the processing of orders and services within the framework of placing of orders.
- Evaluation of information when using the websites:
When you visit one of our websites, we may store information on your information in the form of a cookie on your end device (e.g. laptop, tablet, smartphone), tablet, smartphone). Cookies are small text files that are sent to your sent to your browser by a web server and stored on your computer. stored on your computer. Information is stored in the cookie that is in connection with the specific end device used. used. However, this does not mean that we gain direct knowledge of your identity. knowledge of your identity. This information is used to automatically recognise you the next time you visit our website and to and to make navigation easier for you. Cookies allow us, for example, to adapt a website to your interests or to save your password or to save your password so that you do not have to re-enter it each time you visit. every time you visit. If you do not want us to recognise your computer recognise your computer, you can set your browser so that you are informed about the about the setting of cookies and only allow cookies in individual cases. allow cookies on a case-by-case basis, disallow cookies in certain cases or generally exclude the acceptance of cookies for certain cases or in general, and the browser. If you deactivate cookies, the functionality of this website functionality of this website may be limited.
- Security Logs
The IP address of visitors, the user ID of logged-in users and the username of login attempts are logged conditionally to check for malicious activity and to protect the website from certain types of attacks. Examples of logging conditions include login attempts, logout requests, suspicious URL requests, website content changes and password updates. This information is retained for 60 days.
Every time you visit the website available at www.leuchtreklame-technik.de, data is data is automatically collected and processed. The following data is for the purpose of ensuring a smooth connection to the website, to of the website, to compile visitor statistics on the use of this website, to use of this website, to improve the website and to ensure system -stability of the system:
- Date and visit of the URL on which the visitor is located;
- URL that the visitor visited immediately before (referrer URL);
- browser used;
- operating system used;
- the IP address of the requesting computer.
3.3 Based on your consent (Art. 6 para. 1 a DS-GVO)
If you would like to receive the newsletter offered on the website,
we require an e-mail address from you as well as information about which
allow us to verify that you are the owner of the specified
e-mail address and agree to receive the newsletter.
(double opt-in procedure). We use this data exclusively
for the dispatch of the requested information. The processing takes place
via a service provider for email marketing and is carried out in conjunction
with Art. 28 DS-GVO within the framework of a contract for commissioned processing.
The consent given for the storage of the data, the e-mail address
as well as their use for sending the newsletter can be cancelled at any time with
for the future, for example by using the "unsubscribe" link in the
newsletter. For reasons of verifiability, we save your opt-in
data. For documentation purposes, the email address, IP address, date,
time, the consent form and information about the received
communication stored for 6 months.
4. Who gets my data?
Within the company, those offices receive your data,
which these are required to fulfil the contractual obligations to settle
of the order and for the execution of services.
In order to handle some processes for service provision, your
data may be passed on, for example, to service partners of Leuchtreklame Technik.
In order to process payments in the online shop, it is necessary to pass on data to payment service providers
In the event of non-payment for services and
goods orders, it may be necessary in individual cases to pass
on personal data to debt collection agencies.
This website is scanned for potential malware and vulnerabilities using the iThemes Site Scanner. We do not send any personal information to the scanner; however, the scanner may find personal information that has been publicly posted (e.g. in comments) during the scan.
Further data recipients may be those bodies for which you have given us your consent to transfer data.
This website is scanned for potential malware and vulnerabilities using the iThemes Site Scanner. We do not send any personal information to the scanner; however, the scanner may find personal information that has been publicly posted (e.g., in comments) during the scan.Collections of personal information, as well as its submission to
state institutions and authorities entitled to information shall only be made
within the framework of the relevant laws or insofar as we are
are obliged to do so by court order. Our employees and
the service companies commissioned by us are obliged by us to
maintain confidentiality and to comply with the provisions of the
data protection regulations.
5. will my data be transferred to a third country or an international organisation?
A data transfer to third countries (countries outside the
European Economic Area - EEA) may take place within the framework of the
Use of social plug-ins and analysis tools from Facebook, Google and
other providers. You can find more information in section 12
of this declaration.
6. how long will my data be stored?
We process and store your personal data for as long as it is necessary for
for the fulfilment of our contractual and legal obligations
As soon as the storage of the data is no longer necessary to carry out further
processes are necessary and there are no statutory retention periods.
exist, this data will be deleted.
In order to fulfil contractual obligations, we process and store
your personal data for the purpose of handling the service or
purchase process and for reasons of complaints and
warranty processing necessary data for up to 24 months.
Individual data and information are stored for up to ten years in order to
comply with commercial and tax retention obligations.
Further information on the storage period of the data in other procedures can also be found under point 3.
7. What data protection rights do I have?
You have the following rights within the framework of the law:
- a. information about your personal data processed by us in accordance with Art. 15 DS-GVO.
personal data. In particular, you can request information
on the purposes of processing, the category of personal data,
the categories of recipients to whom your data have been disclosed
or will be stored, the planned storage period, the existence of a
right to rectification, erasure, restriction of processing, or
objection, the existence of a right of appeal, the origin of their
data, insofar as these have not been collected from us, as well as about the
existence of automated decision making including
Profiling and, where applicable, meaningful information on their details
b. according to Art. 16 DS-GVO
immediately request the correction of incorrect or incomplete
personal data stored by us;
- c. in accordance with Art. 17 DS-GVO to delete your personal data stored by us
unless the processing is necessary to
exercise of the right to freedom of expression and information, for the
fulfilment of a legal obligation, for reasons of public interest
or for the assertion, exercise or defence of legal claims.
legal claims is necessary;
d. in accordance with Art. 18 DS-GVO to restrict the processing of your
personal data, if the accuracy of the data is disputed by you, the processing is
data is disputed by you, the processing is unlawful, but you reject
erasure of the data and we no longer need the data, but you need them to
however need them for the assertion, exercise or defence of legal
legal claims or you have lodged an objection to the processing pursuant to Art. 21 DS-GVO
against the processing;
e. Pursuant to Art. 20 DS-GVO, your personal data which you have provided to us
in a structured, commonly used and accessible format.
machine-readable format or to have the information transmitted to a
other responsible person;
f. In accordance with Art. 7 (3) DS-GVO, you can withdraw your consent at any time.
to revoke it vis-à-vis us. This has the consequence that we
Data processing based on this consent for the future
are no longer allowed to continue and
g. complain to a supervisory authority in accordance with Article 77 of the DS-GVO. In the
As a rule, you can contact the supervisory authority of your usual country.
where we live or work, or where our registered office is located.
8. right of objection
8.1 Individual right of objection
Insofar as your personal data is collected on the basis of justifiable
interests pursuant to Art. 6 para. 1 p. 1 lit. f DS-GVO are processed,
you have the right to object to the processing of your data pursuant to Art. 21 DS-GVO.
processing of your personal data, insofar as it is necessary for this purpose.
there are reasons arising from your particular situation.
If you object, we will not disclose your personal data to third parties.
no longer process them, unless we can demonstrate compelling reasons for the
processing that protects your interests, rights and freedoms.
or where the processing is necessary for the exercise of legitimate legitimate
defence of legal claims.
8.2 Right to object to processing of data for direct marketing purposes
In individual cases we process your personal data in order to
direct advertising. You have the right to object at any time
against the processing of personal data for this purpose
to object. You have a general right of objection, which can be exercised without speci
a particular situation is implemented by us.
8.3 Recipient of an opposition
The objection can be sent informally to:
Am Krähenberg 20
9. is there an obligation for me to provide data?
In the context of an order for products or services and
general enquiries, you only need to provide personal data
that is necessary to process the requested service
or that we are legally obliged to collect in this context.
You provide us with all other information on a voluntary basis.
Without the provision of the minimum required data, we will generally not be able to
execute or process your order / service / information / enquiry
10. to what extent is there automated individual case decision-making and scoring?
We ourselves do not use any profiling processes with automated
individual case decisions. However, scoring by service providers is possible within the scope of payment
processing (see 3.2).
11. protection of children and young people
Our offer is generally not directed at persons under the age of 18
years of age. We therefore do not request any personal data from children and young people
do not collect them and do not pass them on to third parties.
Without the consent of their parents or legal guardians,
children and young people should not transmit any personal data to us.
12. Webanalyse-Tools / Tracking / Social Media
This website uses Matomo, an open source, self-hosted software to collect anonymous usage data for this website.
The data on visitor behaviour is collected to find out about possible problems such as pages not found, search engine problems or unpopular pages. Once the data (number of visitors who see error pages or only one page, etc.) is processed, Matomo generates reports for website operators to react to. (layout changes, new content, etc.)
Matomo processes the following data:
- Anonymised IP addresses by removing the last 2 bytes (i.e. 184.108.40.206 instead of 198.51.100.54)
- Pseudo-anonymised location (based on the anonymised IP address)
- Date and time
- Title of the page accessed
- URL of the page accessed
- URL of the previous page (if this is allowed)
- Screen resolution
- Local time
- Files that have been clicked and downloaded
- External links
- Duration of the page load
- Country, region, city (with low accuracy due to IP address)
- Main language of the browser
- User agent of the browser
- Interactions with forms (but not their content)
Indirect data collection
When you use this website, the call is recorded by the host of the website (all-inkl). This log contains your IP address, which indirectly identifies you through your internet service provider. The recording of this data is mandatory by law and necessary for security. There is no possibility to opt-out, but the data will never be used for other purposes.
Basis of the Legitimate Interest
Data processing is based on the principle of legitimate interest.
Processing the data helps us to find out what works on our site and what does not. For example, we find out if the content is well received or how we can improve the structure of the website. Our team benefits from this and can react to it. As a result of the data processing, you benefit from a website that is constantly improving.
Without the data we could not provide the service. Your data will only be used to improve the use of the website.
Recipient of the data
The personal data will be sent to:
- Us (the team of leuchtreklame-technik.de)
- Cem Aytemiz (host and maintainer of the website)
- all-inkl (host of the server)
- all-inkl (mailbox for contact form)
Details on transfer to third countries
The data on this website and Matomo are hosted in Germany. The data never leaves the EU.
Rights of the data subjects
As Matomo collects data based on legitimate interest, you can exercise the following rights:
Right of access and data portability: You can request all your data at any time.
Right to erasure and rectification: You can request that we erase all your data in full at any time.
Right to object and restrict processing: You can object to data collection at any time by checking DoNotTrack or this box in your browser:
You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.
Within our online offer, functions and contents of
the service Instagram may be integrated, offered by Instagram Inc,
1601 Willow Road, Menlo Park, CA, 94025, USA.
This may include, for example, content such as images, videos or texts and buttons with
which users can make known their liking of the content, the authors
of the content or subscribe to our posts.
Mitglieder der Plattform Instagram sind, kann Instagram den Aufruf der
Insofar as the users assign the above-mentioned contents and functions to the profiles of the users there.
We use the following data on the basis of our legitimate interests (i.e.
interest in the analysis, optimisation and economic operation
of our online offer within the meaning of Art. 6 Para. 1 lit. f. DS-GVO)
social plugins ("plugins") of the social network facebook.com, which
is operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal
Harbour, Dublin 2, Ireland ("Facebook").
The plugins can display interaction elements or content (e.g. videos, graphics or
text posts) and are recognisable by one of the Facebook logos
(white "f" on a blue tile, the terms "Like", "Like" or
a "thumbs up" sign) or are marked with the addition "Facebook Social
Plugin". The list and appearance of Facebook social
plugins can be viewed here:
Facebook is certified under the Privacy Shield agreement and
thereby offers a guarantee of compliance with European data
When a user calls up a function of this online offer that contains such a
plugin, his or her device establishes a direct connection with the
Facebook servers. The content of the plugin is transmitted by Facebook
directly to the user's device and integrated into the
online offer by the latter. In the process, user profiles
can be created from the processed data. We therefore have no
influence on the scope of the data that Facebook collects with the help of this plugin
and therefore inform users according to our level of
By integrating the plugins, Facebook receives the information
that a user has accessed the corresponding page of the online offer.
If the user is logged in to Facebook, Facebook can assign the visit
to his or her Facebook account. If users interact with the plugins,
for example by clicking the Like button or
posting a comment, the corresponding information is transmitted from their device
directly to Facebook and stored there. If a user
is not a member of Facebook, there is still the possibility that
Facebook will find out and store his or her IP address. According
to Facebook, only an anonymised IP address
is stored in Germany.
The purpose and scope of the data collection and the further processing and
use of the data by Facebook, as well as the related rights and
settings options for protecting the privacy of users, can be
If a user is a Facebook member and does not want Facebook
to collect data about him or her via this online offering and link it to his
or her membership data stored on Facebook, he or she must
log out of Facebook before using our online offering and delete his or her
Cookies. Further settings and objections to the use of data
for advertising purposes, are possible within the Facebook profile settings
: www.facebook.com/settings or via the US-American page www.aboutads.info/choices/ or the EU page www.youronlinechoices.com.
The settings are platform-independent, i.e. they are made for
all devices, such as desktop computers or mobile devices.
We offer visitors to our website the option of contacting us via the messaging service WhatsApp of Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA. For this purpose, we use the so-called "business version" of WhatsApp.
If you contact us via WhatsApp on the occasion of a specific transaction (e.g. an order placed), we use the mobile phone number you use on WhatsApp (but do not store it) and - if provided - your first and last name in accordance with Art. 6 Para. 1 lit. b. DSGVO to process and respond to your request. On the basis of the same legal basis, we may ask you to provide further data (order number, customer number, address or email address) via WhatsApp in order to be able to assign your request to a specific process.
Please note that WhatsApp Business does not gain access to the address book of the mobile device we use for this purpose and thus phone numbers stored in the address book are not automatically transferred to a Facebook server in the USA. We use our WhatsApp Business account passively, which means that since we do not grant access to our phone book, we can only answer queries but not actively start chats.
TidioChat (Tidio Ltd.)
Our website optionally offers the use of TidioChat (a live chat software of Tidio Ltd. 220C Blythe Road, W14 0HH, London, United Kingdom). The chat is integrated into the source code via a script. By using this website, you automatically use the services of TidioChat. The data collected includes: Chat history, IP address at the time of the chat and country of origin. If you are logged in and the information exists, the following additional data is transmitted: Name / username, email address, origin (postcode, city, country of origin). Cookies may be used for this purpose. Cookies are small text files that are stored locally in the cache of the site visitor's Internet browser. The cookies enable the recognition of the internet browser. If the information collected in this way has a personal reference, the processing is carried out in accordance with Art. 6 para. 1 lit. f DSGVO on the basis of our legitimate interest in effective customer service and the statistical analysis of user behaviour for optimisation purposes.
To avoid the storage of TidioChat cookies, you can set your internet browser so that no more cookies can be stored on your computer in the future or so that cookies that have already been stored are deleted. However, switching off all cookies may mean that some functions on our Internet pages can no longer be carried out. You can object to the collection and storage of data for the purpose of creating a user profile at any time with effect for the future by sending us your objection informally by e-mail to the e-mail address given in the imprint.
14. Data security
The website is protected by technical and organisational measures
against loss, destruction, access, alteration or distribution of your
data by unauthorised persons. We use the widespread
the widespread SSL (Secure Socket Layer) procedure in
connection with the highest in conjunction with the highest level of encryption supported by your browser.
As a rule, this is a 256-bit encryption.
If your browser does not support 256-bit encryption
we use 128-bit v3 technology instead.
You can tell whether an individual page of our website is encrypted by the closed
encrypted, you can tell by the closed representation of the
key or lock symbol in the lower status bar of your browser.
Despite regular checks, complete protection against all
dangers is not possible. Nevertheless, our security
measures are continuously improved in line with continuously